Frequently asked questions
You’ll find answers to our most common questions below. For anything further, please visit our Contact Us page to get in touch.
CAN YOU CREATE CUSTOM DESIGNS
We certainly can! We know that each customer will have different ideas and plans when it comes to their special day. We're happy to chat through all of this, to see how we can bring these visions to life.
WHAT MATERIAL DO YOU WORK WITH
We mainly work with cardstock, acrylic, foamcore and linen.
I HAVE NO IDEA WHAT STYLE I WANT, CAN YOU STILL HELP ME CREATE SOMETHING
Yes, definitely! Planning a wedding can be overwhelming - we're here to make the stationery and signage process easy and enjoyable. We'll work with you to discover your style and bring it all to life.
OUTSIDE OF WEDDINGS - CAN YOU DESIGN OTHER EVENT STATIONERY / SIGNAGE
Of course! We love working with any event. Engagements, Birthdays, Christenings, Work Events, etc. We're happy to help out with any stationery and signage requests. Reach out to us via our Custom Design page to discuss more.
I LOVE THE SET DESIGNS, BUT I WANT TO CHANGE COLOURS / FONTS
We can help with this! Simply reach out via our Contact Us page so we can chat further.
CAN WE PURCHASE TEMPLATES WITHOUT PRINTING THROUGH CORDIALLY INVITED
We will be adding templates to our designs in the near future. However, if you're needing this option now, we can definitely help out. Reach out via Custom Designs page and we can chat further.
CAN YOU MATCH MY WEDDING COLOURS / MOODBOARD
Send us an email with all your inspo pictures / moodboard, so we can see what colour scheme you're working with. We can work with to get the same or something as close as possible (depending on materials / texture)
DO I NEED TO HAVE MY WORDING / NAMES FINALISED BEFORE PLACING MY ORDER
Not at all! We understand your seating charts / guest names may not be finalised yet, so we'll send through a draft of your designs in your chosen shape / layout, and wait for the final wording to come through before sending more proofs.
HOW DOES THE CUSTOM DESIGN PROCESS WORK
For custom designs it goes a little like this:
- Enquiry received
- Meeting scheduled for design concept
- Quotation emailed
- 50% Deposit payment required
- Design Creations
- Proofing and revisions
- Final approval
- Final payment
- Production commences
- Shipping or delivery
HOW MANY REVISIONS DO I GET
All design orders include up to 4 rounds of revisions.
DO YOU REQUIRE A DEPOSIT
For custom orders, yes. They are processed in two stages are we have discussed all design concepts/colours, etc:
- 50% non-refundable deposit required to commence design proofs
- remaining 50% balance required prior to production
No artwork will proceed to print until final payment has been received.
For all current designs bought on our website, the full amount is required.
CAN I ADD QR CODES TO MY INVITATIONS
Certainly can! We love including any additions that helps your wedding planning run smoothly. Guests are also finding it easier this way to RSVP and add any dietary requirments.
WHERE ARE YOU LOCATED
Cordially Invited is based in Adelaide, South Australia, and ships Australia-wide.
DO YOU HAVE A STUDIO TO VISIT
We don't have a studio you can visit. However, if you're located in SA, we can schedule a catchup in person, just reach out!
HOW LONG WILL MY ORDER TAKE TO RECEIVE
Production time depends on what/how many products you're getting. We generally like to have all orders processed within 2-3 weeks. For Packages or Custom Creations, this may take up to 4-5+ weeks. All custom orders will recieve an ETA during quotation.
The above timeframes don't include Shipping to your location. Delays in approvals or client communication may extend production timelines.
For more info please head to our Shipping & Delivery page.
HOW MUCH DOES SHIPPING COST
Our Standard Shipping fees are $20 or Express is $30
DO YOU DESIGN AND PRINT EVERYTHING
We design everything together with our clients. We work closely with them on inspiration images, style, colourways and materials to create something really special and uniquely theirs.
Once the designs are approved, we send them to our local suppliers here in Adelaide, who bring them to life through print. We’ve found some of the best printing suppliers in the area, and work closely with them to achieve the quality we’re after. They specialise in printing on the materials we work with every day and value the design process and attention to quality just as much as we do. This means we know our designs and products are always in great hands.
DO YOU OFFER DELIVERY SERVICES WITHIN SA
Yes, we do! We proudly offer a premium venue delivery service for South Australian weddings. Your signage and stationery will be carefully delivered directly to your venue, providing a seamless and stress-free experience. Delivery fees are calculated based on location, please contact us for a customised quote.
CAN YOU RUSH MY ORDER
Please get in touch as early as possible to see if we can accommodate your timeframe. If available, a custom quote will be provided. A 20% rush fee applies to all approved rush orders.
