Refund policy

REFUND & RETURNS POLICY

Cordially Invited Australia

Last updated: 01.07.2026

1. OVERVIEW

At Cordially Invited Australia, we create custom wedding and event stationery and signage designed specifically for each client.

As many of our products are personalised or made to order, our refund and returns policy is guided by the nature of these items and in accordance with Australian Consumer Law.

This policy outlines when refunds, replacements, or returns may apply.

2. CHANGE OF MIND

Due to the personalised and made-to-order nature of our products, we do not offer refunds or exchanges for change of mind, incorrect selection, or approval of incorrect details.

This includes (but is not limited to):

- Spelling errors approved by the client
- Incorrect dates, names, or event details approved by the client
- Change of colour, style, or design preference after approval
- Change of event plans or cancellation of the event

It is the client’s responsibility to carefully review all proofs and order details before approval.

3. CUSTOM ORDERS & DEPOSITS

For custom design orders:

- A 50% non-refundable deposit is required to commence work
- This deposit covers initial design time, concept development, and administrative costs

Once a design has commenced, the deposit is non-refundable under any circumstances.

If a custom order is cancelled after work has begun or production has started, additional costs may apply for work already completed.

4. APPROVED DESIGNS & CLIENT RESPONSIBILITY

All final artwork must be approved by the client before production begins.

Once written approval has been received, Cordially Invited Australia is not responsible for:

- Typographical errors
- Incorrect information supplied or approved by the client
- Design changes requested after approval
- Reprints required due to approved errors

Reprints due to approved errors will incur additional charges.

5. FAULTY OR DAMAGED ITEMS

We take great care to ensure all products are produced and packaged to a high standard.

Under Australian Consumer Law, you are entitled to a replacement or repair where a product is:

- Faulty
- Damaged in transit

If you believe your item is faulty or damaged, please contact us within 24 hour of receiving your order with:

- Your order number
- A description of the issue
- Clear photographs of the product and packaging

We will assess the issue and provide an appropriate resolution.

6. RETURNS

Due to the personalised nature of our products, we do not accept returns for change of mind.

Returns will only be accepted where required under Australian Consumer Law for faulty goods.

7. REPLACEMENTS & REPRINTS

Where a product is deemed faulty or an error has occurred on our behalf, we may offer:

- A replacement
- A partial or full reprint
- A refund (where appropriate under Australian Consumer Law)

We will always aim to resolve issues fairly and efficiently.

8. COLOUR & MATERIAL VARIATIONS

Please note that colours may appear differently across screens and printed materials.

Slight variations in:

- Colour
- Texture
- Finish
- Material

are considered normal and are not classified as faults.

This applies to all printed stationery and signage, including cardstock, acrylic, timber, fabric, and specialty materials.

9. DELIVERY & SHIPPING ISSUES

We are not responsible for delays caused by courier services once an order has been dispatched.

If your order is damaged in transit, please refer to Section 5 (Faulty or Damaged Items).

Lost parcels will be investigated with the courier service, and we will assist you throughout the process.

10. CUSTOM SUPPLIED INFORMATION

Cordially Invited Australia is not responsible for errors in designs caused by incorrect information supplied by the client.

This includes:

- Spelling
- Grammar
- Dates
- Venue details
- Wording supplied for printing

Clients are responsible for ensuring all information is accurate prior to approval.

11. EVENT CANCELLATIONS OR POSTPONEMENTS

As our products are personalised and often created specifically for a set event date, cancellations or changes to your event do not automatically qualify for a refund.

Where possible, we will work with you to:

- Adjust designs (additional fees may apply)
- Change event details prior to production
- Discuss alternative solutions

Once production has commenced, refunds are not available.

12. DIGITAL PRODUCTS

Where digital products are used, they will be:

- Delivered electronically
- Non-refundable once accessed or downloaded
- Licensed for personal use only unless otherwise stated

This does not affect your rights under Australian Consumer Law.

13. AUSTRALIAN CONSUMER LAW

Nothing in this policy is intended to exclude, restrict, or modify any rights you may have under Australian Consumer Law.

You are entitled to a replacement, repair, or refund where goods fail to meet consumer guarantees.

14. CONTACT US

If you have any questions about this Refund & Returns Policy or need assistance with an order, please contact:

📩 hello@cordiallyinvited.com.au