Placing your order
We currently have 5 set designs available to purchase. For any custom creations, these are discussed via our Custom Designs page.
Depending on the set design you have chosen, you will be able to add any additional information that may be needed. This could be quantities, shape, colours, personalisation wording or attaching relevant files. You can upload any inspo pictures, name documents for seating chart and place cards, etc. Once you have added/attached all necessary information, simply add your products to cart to finalise your order. You'll then receive a confirmation email shortly after placing your order.
If we require any additional information prior to sending through your first design proof, we will contact you via email to discuss further.
Design Process
We allow up to 4 design proofs for all products. Minimal changes to the set designs are allowed - please see individual product desciptions for more information.
We always aim to have designs locked in by the 4th (or earlier), however if you're still wanting more changes post this, an extra design fee may be charged.
Revisions can take up to 3 business days. Please review all details carefully - including names, dates, and addresses - as we are not responsible for errors discovered after you’ve approved for production.
Production / Timelines
Once your design proofs are approved, your order will be placed into production. Please note: during this process no further changes can be made to your designs. If you're needing amendments, additional fees may be charged.
Generally, most products have a production timeframe of 2-3 weeks (not including delivery). However, If you're ordering multiple products, packages or custom designs, this can take longer and be closer to 4-5 weeks for production. We'll confirm in email with you the current production time.
Rush Orders: we will always do our best to accommodate - please contact us asap to discuss further and for a custom quote.
Delivery
Once everything has been printed, you will receieve an email to confirm completion.
We will then carefully pack your items and ship your order to you. Some items may be sent in seperate packages, i.e. large signage / smaller signage / stationary. You will receive tracking information via email, so you can keep up with your shipment until it arrives in your hands.
We are located in Adelaide, SA and ship all parcels via Australia Post with full tracking and insurance. Standard delivery is 2–7 business days and Express delivery is typically within 1-4 days from dispatch. Once your parcel is with Australia Post, delivery times are out of our hands and you may need to contact them for further shipment follow ups.
