Shipping policy

SHIPPING & DELIVERY POLICY

Cordially Invited Australia

Last updated: 01.07.2026

1. OVERVIEW

At Cordially Invited Australia, each piece of stationery and signage is thoughtfully designed, produced, and carefully packaged to ensure it arrives safely and beautifully presented.

As many of our products are made to order, please allow sufficient time for both production and delivery when planning for your event date.

This Shipping & Delivery Policy outlines how and when your order will be processed, shipped, and delivered.

2. PRODUCTION TIME

All orders require production time before shipping.

Production time is separate from shipping time.

Standard Production Time

- Up to 3 weeks from final design approval

Custom or Complex Orders

- May take longer and require up to 5+ weeks. An estimate will be given to each customer during quotation.

Production time depends on:

-Product type
- Order size
- Design complexity
- Speed of proof approvals and client communication

Delays in approving artwork or providing required information may extend production timelines.

3. SHIPPING OPTIONS (AUSTRALIA WIDE)

We offer Australia-wide shipping on all eligible products.

Standard Shipping – $20 AUD

- Sent via our chosen courier service
- Delivery time varies depending on location
- Tracking details provided once dispatched

Express Shipping – $30 AUD

- Priority courier service
- Faster delivery timeframe once dispatched
- Tracking details provided

Please note: shipping timeframes are estimates only and begin once your order has been dispatched, not from the date of purchase.

4. SHIPPING & PRODUCTION TIMELINES

To avoid confusion, please note:

- Production time = printing of your products/order
- Shipping time = delivery after dispatch

Both must be considered when planning for your event.

We strongly recommend ordering well in advance, especially during peak wedding and event seasons.

5. DISPATCH

Orders are dispatched once:

- Production is complete, and
- Final payment has been received (for custom orders)

You will receive an email notification with tracking details once your order has been shipped.

6. DELIVERY DELAYS

While we work with trusted courier partners, we are not responsible for delays once an order has been dispatched.

Delays may occur due to:

- Courier network disruptions
- Peak seasonal periods
- Weather events
- Public holidays

We will always assist where possible in tracking delayed parcels.

7. LOST OR DAMAGED PARCELS

Damaged Items

If your order arrives damaged, please contact us within 24 hours of delivery and include clear photos of:

- Packaging
- Damaged item(s)

We will assess the issue and work with you to provide a suitable resolution.

Lost Parcels

If your parcel is delayed beyond the expected timeframe, please contact us and we will assist in lodging an investigation with the courier.

8. WEDDING VENUE DELIVERY (SOUTH AUSTRALIA ONLY)

We offer wedding and event venue delivery within South Australia by prior arrangement only.

This service is:

- Subject to availability
- Not automatically included at checkout
- Arranged directly with the client prior to the event

Delivery fees are quoted individually and depend on:

- Venue location
- Event date and timing
- Access requirements
- Size and nature of the order

Please note that a responsible person must be available at the venue to receive the order unless otherwise arranged in advance.

9. LOCAL PICKUP

Cordially Invited Australia does not offer local pickup or operate from a physical shopfront.

All orders are shipped or delivered as arranged.

10. PRE-ORDERS & EVENT TIMING

It is the client’s responsibility to ensure orders are placed with sufficient time before their event date.

We recommend placing orders early to allow adequate time for:

- Design
- Proof approvals
- Production
- Shipping

We are not responsible for delays where orders are placed too close to an event date.

11. INCORRECT SHIPPING DETAILS

Clients are responsible for providing accurate shipping information at the time of ordering.

We are not responsible for:

- Delays caused by incorrect or incomplete addresses
- Lost parcels due to incorrect delivery details
- Additional costs required for re-delivery

If you notice an error in your shipping details, please contact us immediately.

12. INTERNATIONAL SHIPPING

At this stage, Cordially Invited Australia ships within Australia only.

International shipping may be introduced in the future.

13. CONTACT

If you have any questions regarding shipping, production timeframes, or delivery options, please contact:

📩 hello@cordiallyinvited.com.au